Privacy policy for Digital Web Sync

Digital Web Sync respects your privacy and is committed to handling personal information in a responsible, transparent, and secure manner.

This Privacy Policy applies to digitalwebsync.com, our client portal, our communication channels, quote requests, service inquiries, subscriptions, invoices, support tickets, CRM activity, analytics systems, and any other online service operated or managed by Digital Web Sync.

We may collect information such as your name, email address, phone number, company name, billing address, IP address, browser and device data, contact form messages, uploaded files, login/account data, analytics behavior data, chat messages, CRM notes, support requests, project information, invoice history, subscription details, and communication records.

Payment information is processed through third-party payment providers such as Stripe and PayPal. Digital Web Sync does not intentionally store full credit card numbers or complete payment credentials on its own systems.

We may collect information through contact forms, quote request forms, newsletter forms, live chat, CRM systems, direct email, cookies, analytics tools, client onboarding forms, user accounts, login activity, support tickets, payment systems, invoices, subscriptions, and direct communication with our team.

We may also collect technical data automatically when you visit our website, including device type, browser type, approximate location, traffic source, pages visited, session activity, and interaction events.

Digital Web Sync may create client accounts only after a person or business becomes a client or begins a project with us. Client accounts are created by Digital Web Sync, and access credentials may be sent by email or through the communication method provided by the client.

Through DWS Hub, clients may be able to view their name, account information, projects in progress, subscriptions, paid invoices, support tickets, service history, and related client records.

Clients are responsible for keeping their login credentials secure and notifying Digital Web Sync if they believe their account access has been compromised.

Payments are processed through third-party providers such as Stripe and PayPal. These providers may collect and process payment information, billing details, fraud prevention data, transaction records, and security-related information according to their own privacy policies and legal obligations.

Digital Web Sync may store or display billing-related records in the client portal, including paid invoices, subscription status, payment history, invoice references, billing contact information, and service-related financial records.

Digital Web Sync may use personal information to respond to inquiries, prepare quotes, provide services, manage projects, create client accounts, process payments, issue invoices, manage subscriptions, provide support, handle tickets, maintain communication, improve our website, analyze performance, prevent fraud, secure our systems, and comply with legal, tax, accounting, and contractual obligations.

We may also use contact information to send service-related messages, project updates, billing notices, account notifications, support responses, and, where permitted, marketing communications or business updates.

We may use cookies, analytics tools, tracking pixels, scripts, local storage, and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, understand visitor behavior, measure marketing campaigns, and improve the user experience.

These technologies may include Google Analytics, advertising platforms, CRM tracking tools, website optimization tools, and similar services. For more information, please review our Cookie Policy.

Digital Web Sync may use third-party platforms and service providers to operate, secure, improve, and deliver our services. These may include Google Analytics, Stripe, PayPal, Meta advertising tools, CRM platforms, hosting providers, Cloudflare, email providers, support systems, payment processors, analytics services, marketing platforms, and communication tools.

These third parties may process information according to their own privacy policies, security practices, contractual obligations, and applicable laws.

Digital Web Sync serves clients worldwide and may use service providers located in different countries. As a result, personal information may be transferred, stored, accessed, or processed outside your province, state, or country of residence.

When personal information is transferred internationally, it may be subject to the laws of the countries where it is processed. We take reasonable steps to use reputable providers and appropriate safeguards where applicable.

We retain personal information for as long as necessary to provide services, manage active client relationships, maintain subscriptions, support projects, comply with legal obligations, resolve disputes, enforce agreements, and maintain financial or business records.

For active clients, client records may remain active while services, subscriptions, support, or projects are ongoing. For former clients, financial and account-related records may be retained for up to 10 years for accounting, tax, legal, service history, and business continuity purposes. After that period, accounts may be deactivated, archived, anonymized, or deleted where legally and technically appropriate.

Digital Web Sync uses reasonable industry safeguards to protect personal information, including restricted access, secure account practices, technical security measures, platform-level protections, and encryption where applicable.

However, no method of transmission, hosting, storage, website operation, or internet-based communication is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect information under our control.

Depending on your location and applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain data, withdrawal of consent, restriction of processing, objection to certain uses, or a copy of information associated with your account.

You may also unsubscribe from marketing communications at any time where applicable. Some information may need to be retained for legal, tax, accounting, security, fraud prevention, dispute resolution, or contractual reasons.

You may contact Digital Web Sync to request access to personal information we hold about you, request corrections, update your client account information, or request deletion where legally and technically possible.

Before fulfilling a request, we may need to verify your identity, confirm account ownership, or request additional information to protect your privacy and prevent unauthorized disclosure.

Digital Web Sync may send marketing communications, business updates, service announcements, educational content, or promotional messages where permitted by law or with appropriate consent.

You may unsubscribe from marketing communications at any time. Service-related messages, billing notices, security alerts, project updates, and account communications may still be sent when necessary.

Digital Web Sync’s services are intended for adults, businesses, professionals, and individuals who are at least 18 years old or the age of majority in their country, province, or jurisdiction.

We do not knowingly provide services to minors or intentionally collect personal information from minors without appropriate authorization where required by law.

Digital Web Sync operates from Québec, Canada, and serves clients internationally. We may process personal information based on consent, contractual necessity, legitimate business interests, legal obligations, security needs, billing requirements, and service delivery purposes.

Privacy rights and obligations may vary depending on your location, including Canada, Québec, the European Economic Area, the United Kingdom, the United States, Mexico, and other jurisdictions.

Digital Web Sync may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technologies, client portal features, third-party providers, or business practices.

Updated versions will be posted on this page. Continued use of our website, client portal, or services after updates are published constitutes acknowledgment of the revised Privacy Policy.

If you have questions about this Privacy Policy, your personal information, your client account, or your privacy rights, you may contact Digital Web Sync at:

Email: info@digitalwebsync.com